Congratulations to Justin Frank of Built Not Bought Auto for being selected as our very first GrimmSpeed Featured Retailer! Justin has been a friend of GrimmSpeed’s since the very beginning so it’s no surprise that when we opened up the application for selection, he was the first one to complete and submit it. The GrimmSpeed Featured Retailer designation is one that is earned by an Authorized Retailer after they’ve proven their ability to not only sell GrimmSpeed products effectively, but to provide outstanding customer service and support. We have a pile of great applicants to work through and will continue to add to this list of retailer profiles as quickly as we can.
Justin will stop at nothing to ensure that his customers are taken care of and is always assisting us with product feedback, ideas and testing. He’s even been known to offer his time and travel on his own dime to help the GrimmSpeed team out at big events.
Business Name: Built Not Bought Auto (online) and VA Parts House (in-store)
Location: Chesapeake, Virginia
In business since: 2010
Their story: Justin started the business on his laptop during breaks and on lunch at his day job selling GrimmSpeed products on eBay. Over time, he built a loyal customer base both locally and nationally and it wasn’t long before he was able to quit his day job and pursue his business full time. Since then, Built Not Bought Auto has grown to number of employees, a brick and mortar retail location and online sales through www.builtnotboughtauto.com and eBay. Justin is a big guy with a big personality and is an expert at maintaining a level head and a positive attitude in an industry that sometimes makes that challenging. When asked what about his business people might not know, he responded that many people that know him from his exclusively GrimmSpeed days don’t know that he now sells parts for all kinds of cars.
What you need to know: Justin will treat each and every customer like a friend. We recommend giving him and his staff a call any time you have a question regarding GrimmSpeed products. They won’t steer you wrong.